Privacy Policy

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Privacy Policy for Shire Osteopath

Effective Date: 06/03/2025

At Shire Osteopath, we are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable laws.

By accessing and using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.

1. Collection of Personal Information

We collect personal information that is necessary for the provision of osteopathic services, including but not limited to:

• Full name
• Contact details (phone number, email address, residential address)
• Date of birth
• Medical history (including injuries, treatments, medications, and diagnoses)
• Health insurance information (if applicable)
• Emergency contact details
• Payment and billing information
• Any other information necessary for the provision of osteopathic care

We collect this information directly from you when you:

• Register as a new patient
• Make an appointment with us
• Complete forms related to your treatment
• Communicate with us via phone, email, or in-person consultations

We may also collect information from third parties, such as medical professionals or health insurers, but only with your consent or as permitted by law.

2. Use and Disclosure of Personal Information

Your personal information is used for the primary purpose of providing osteopathic care and services. This may include:

• Managing appointments and consultations
• Providing treatment, diagnosis, and health advice
• Communicating with you about your treatment and health-related matters
• Billing and processing payments
• Complying with legal or regulatory obligations
• Responding to inquiries and requests

We may disclose your personal information to third parties for the purposes outlined above, such as:

• Medical specialists or other healthcare providers involved in your care (with your consent)
• Health insurance providers (if you are claiming benefits)
• Our service providers who assist with administrative or operational tasks (e.g., billing or IT support), subject to confidentiality agreements
• Legal or regulatory authorities, if required by law

We will not disclose your personal information to any third party without your consent unless required or permitted by law.

3. Data Security

We are committed to ensuring that your personal information is protected from misuse, loss, and unauthorized access, modification, or disclosure. We maintain physical, electronic, and procedural safeguards to protect your personal information.

However, please note that no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee its absolute security during transmission.

4. Access and Correction of Personal Information

You have the right to request access to the personal information we hold about you. If you believe that any of your information is incorrect, incomplete, or out of date, you may request that we correct it.

To request access to or correction of your personal information, please contact us at the details below. We will respond to your request within a reasonable timeframe.

5. Retention of Personal Information

We will retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your personal information is no longer required, we will securely delete or de-identify it.

6. Cookies and Website Usage

If you visit our website, we may collect certain data automatically through the use of cookies or other tracking technologies. This data may include your IP address, browser type, and the pages you visit. This information helps us improve our website and provide a better user experience.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your ability to use some parts of our website.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any updates will be posted on our website, and the effective date will be updated accordingly.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact us:

Shire Osteopath 

Level 1 416-418 Kingsway, Caringbah, NSW 2229 

0489 232 005 

hello@shireosteopath.com.au

By engaging with our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.